Getting help
One address, answered by a person. Most questions are quicker to resolve than to describe, so send what you have and we will work it out.
Reach us
Email info@fxthom.com. We aim to reply within one business day, and we will tell you if something will take longer rather than leaving you waiting.
FXthom is operated by T Robinson Consulting LLC, 6065 Roswell Road, Ste 450, Sandy Springs, GA 30328, USA.
Billing and charges
Charges appear on your statement as T Robinson Consulting — the legal entity behind FXthom. If a charge looks unfamiliar, that is usually why.
For anything about an invoice, a refund, or a subscription you want to stop, email us before raising a dispute with your bank. A dispute takes weeks and locks the funds while it runs; we can almost always settle it the same day.
Can't get into your account
Use the reset link on the sign-in page. Two things are worth knowing, because they look identical from the outside:
- Sign-in links work once. If you have already followed one, or it is more than an hour old, it will not let you in. Ask for another — nothing is lost and your purchases stay on the account.
- Check your spam folder. Our mail comes from noreply@send.fxthom.com. Marking it “not spam” once helps every later message reach you.
Questions about a number
If a figure looks wrong, that is worth telling us about, and it helps enormously if you can say which screen, which profile, and what you expected instead. Most of what the platform shows is explained in the methodology, including how rates are sourced and how each impact is computed.
You can also check any rate we used against the ECB reference rates — the same figures the engine reads, published daily by the European Central Bank.
Your data
You can export or delete your data at any time; account closure is in Settings, and it removes your company’s records. What we store and who processes it is set out in the privacy policy.